Cognos (Nasdaq: COGN; TSX: CSN), the world leader in business intelligence and performance management solutions, has launched a new performance solution designed to help organizations better manage workforce resources and improve workforce utilization with Cognos 8 Planning and Cognos 8 BI.
As service-based industries such as retail stores, restaurants, hotels, and hospitals become increasingly challenged to manage the process of effectively allocating employee resources to meet customer-service demands, the new Cognos Workforce Resource Management Blueprint provides staffing managers with a Web-based planning process and the associated visibility to forecast workforce requirements based on customer demand across the global scope of the organisation.
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